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Frequent questions

Where can I see my points?

You can see your total points only on the "VIP Club" page, which you can access from the main menu or click here.

First you need to log in to your account.

Are the discounts of 5%, 10% and 500 RON applied automatically?

Not! It is necessary to press the "Redeem" button next to the prize you wish to claim. You will then receive a valid discount code on our website.

How long do I have to use the points?

Points expire 365 days after they are earned. You have plenty of time to enjoy your discounts!

I have converted my points into a discount code, but have not used the code yet. When does it expire?

The discount codes generated for Outsole VIP Club members have a validity period of 365 days. Don't worry, you still have time to use it!

Where do I enter the discount code to benefit from the discount?

Like any discount code, it is entered at checkout in the dedicated field!

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